Gain Access to

Microsoft Premier Support

Engineers through MDSNY

Microsoft Unified Support

(Microsoft Premier Support)

Continue working with top engineers at Microsoft for proactive, and preventative care for your Azure environments and Microsoft 365 applications. Our engineers hold multiple Microsoft certifications and competencies in the following areas:
• Modern Work • Security • Infrastructure • Digital and App Innovation • Data and AI • Business Applications •
We have Microsoft gold competency status in • Application Development and Integration • Cloud Platform and Productivity • Collaboration and Content • Communications • Data Platform • DevOps • Enterprise Mobility Management • Messaging • Project and Portfolio Management • Security • Cloud Solutions
• Windows and Devices

    Microsoft Backed MDS Premier Support

    Support your Microsoft Workplace

    Our support plan comes with end-to-end, managed
    support across the full Microsoft platform.

    Our complete Premier Support package is continuously updated to meet your company’s needs. With offices based in the United States and Latin America we are always available to provide 24/7 support. Cut costs while getting support with top talent instantly. We provide five minute response times if needed. Choose the finest for your company to get real time support from Microsoft trained and certified engineers.

    Microsoft Support Value Proposition

    • REDUCE COSTS AND RISKS
    • Our support plan comes with end-to-end, managed support across the full Microsoft platform.
    • OPTIMIZE YOUR BUSINESS
    • With Premier Support, you can access in-depth expertise and enhance your in-house skills.
    • SUPPORT FOR YOUR CLOUD JOURNEY
    • Premier Support helps you successfully migrate to, prep for and thrive in a cloud environment.
    • INCREASE PRODUCTIVITY
    • Premier Support helps you streamline operations and free up resources to innovate.
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    Microsoft Support - At a Glance

    A relationship service (with three core components) which supports your outcomes, provides access to Microsoft experts to help you keep your business running smoothly and minimize and quickly resolve issues.

    Relationship

    Your designated, go-to expert and advocate within Microsoft who’s focused on maximizing your outcomes.

    Prevention

    Drive your initiatives forward with recommended proactive services that accelerate implementation and results.

    Resolution

    Keep your business running smoothly with as-needed problem resolution across your portfolio of Microsoft products.

    Included In Premier Services

    PROBLEM RESOLUTION SUPPORT
    • 24/7 x 365 Problem Resolution
    • Situation Escalation Management
    • Complex Hybrid Break/Fix Support
    • Escalation Assistance
    SERVICE DELIVERY MANAGEMENT
    • Account Management
    • Priority Assistance
    • Service Delivery Plan
    • Remediation Planning
    • Operational Guidance/Advisory Services
    • Reporting and Trending Advice
    • Online Service Delivery Management
    PROACTIVE SUPPORT
    • Health Check, Risk
    • Assessment and Reviews
    • Remediation Services
    • Proactive Information Distrubution
    TRAINING
    • Workshops
    • Knowledge Base