Microsoft Premier Support Alternative
MDS Premier Support
Support you Microsoft Workplace
Our support plan comes with end-to-end, managed
support across the full Microsoft platform.
Our complete Premier Support package is continuously updated to meet your company’s needs. With offices based in the United State and Latin America we are always available to provide 24/7 support. Cut costs while getting support 10x faster.. We can provide up to 5-Minute response times. Choose the finest for your company, get real time support from Microsoft Certified Engineers.
Microsoft Support Value Proposition
- REDUCE COSTS AND RISKS
- Our support plan comes with end-to-end, managed support across the full Microsoft platform.
- OPTIMIZE YOUR BUSINESS
- With Premier Support, you can access in-depth expertise and enhance your in-house skills.
- SUPPORT FOR YOUR CLOUD JOURNEY
- Premier Support helps you successfully migrate to, prep for and thrive in a cloud environment.
- INCREASE PRODUCTIVITY
- Premier Support helps you streamline operations and free up resources to innovate.
Microsoft Support - At a Glance
Your designated, go-to expert and advocate within Microsoft who’s focused on maximizing your outcomes.
Drive your initiatives forward with recommended proactive services that accelerate implementation and results.
Keep your business running smoothly with as-needed problem resolution across your portfolio of Microsoft products.
Included In Premier Services
PROBLEM RESOLUTION SUPPORT
- 24/7 x 365 Problem Resolution
- Situation Escalation Management
- Complex Hybrid Break/Fix Support
- Escalation Assistance
SERVICE DELIVERY MANAGEMENT
- Account Management
- Priority Assistance
- Service Delivery Plan
- Remediation Planning
- Operational Guidance/Advisory Services
- Reporting and Trending Advice
- Online Service Delivery Management
- Health Check, Risk
- Assessment and Reviews
- Remediation Services
- Proactive Information Distrubution
- Knowledge Base