Save 50% on Costs and Get 24×7 Support

MDS Managed Support

BY MICROSOFT PREMIER SUPPORT

Your support should level up as your company thrives. Accelerate the growth by making sure that workflows are never interrupted and is always backed up with exceptional support. We, at Maureen Data Systems continuously enhance our Managed Support, so you will never have too settle for costly band aid solutions and support. Our goal is to provide fast, proactive and preventative care for your Microsoft Dynamics 365, Azure and Microsoft 365 environments. So your growth will never be delayed.

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MDS Premier Support

Backed by Microsoft Premier Support

Our support plan comes with end-to-end,
managed support across the full Microsoft
platform.

Our complete Microsoft Premier Support package is continuously updated to meet your company’s needs. With offices based in the United State and Latin America we are always available to provide 24/7 support. Cut costs while getting support 10x faster.. We can provide up to 5-Minute response times. Choose the finest for your company, get real time support from Microsoft Certified Engineers.

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Microsoft Support Value Proposition

REDUCE COSTS AND RISKS

Premier Support helps you proactively identify operational risks to minimize costly disruptions and rework.

OPTIMIZE YOUR BUSINESS

With Premier Support, you can access in-depth expertise and enhance your in-house skills

SUPPORT FOR YOUR CLOUD JOURNEY

Premier Support helps you successfully migrate to, prep for and thrive in a cloud environment.

INCREASE
PRODUCTIVITY

Premier Support helps you streamline operations and free up resources to innovate

Microsoft Support – At a Glance

A relationship service (with three core components) which supports your outcomes, provides access to Microsoft experts to help you keep your business running smoothly and minimize and quickly resolve issues.

RELATIONSHIP

Your designated, go-to expert and advocate within Microsoft who’s focused on maximizing your outcomes

PREVENTION

Drive your initiatives forward with recommended proactive services that accelerate implementation and results

RESOLUTION

Keep your business running smoothly with as-needed problem resolution across your portfolio of Microsoft products

INCLUDED IN PREMIER SERVICES

PROBLEM RESOLUTION
SUPPORT

  • 24/7 x 365 Problem Resolution
  • Situation Escalation Management
  • Complex Hybrid Break/Fix Support
  • Escalation Assistance

SERVICE DELIVERY
MANAGEMENT

  • Account Management
  • Priority Assistance
  • Service Delivery Plan
  • Remediation Planning
  • Operational Guidance/Advisory Services
  • Reporting and Trending Advice
  • Online Service Delivery Management

PROACTIVE
SUPPORT

  • Health Check, Risk
    Assessment and Reviews
  • Remediation Services
  • Proactive Information Distrubution

TRAINING

  • Workshops
  • Knowledge Base

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