The General Support phase begins on the date of general availability of a Major Release (“GA”) and lasts for a fixed duration.
During the General Support phase, for customers who have purchased VMware support, VMware offers maintenance updates and upgrades, bug and security fixes, and technical assistance as per the support and Subscription Terms and Conditions.
There is now a five-month window for end users to perform an upgrade to their virtual environment before GS expires.
Technical Guidance for ESXi 5.5 will end on 9/19/2020.
Technical Guidance, if available, is provided from the end of the General Support phase and lasts for a fixed duration. Technical Guidance is available primarily through the self-help portal and telephone support is not provided. Customers can also open a support request online to receive support and workarounds for low-severity issues on supported configurations only.
During the Technical Guidance phase, VMware does not offer new hardware support, server/client/guest OS updates, new security patches or bug fixes unless otherwise noted. This phase is intended for usage by customers operating in stable environments with systems that are operating under reasonably stable loads.
MDS can help assist your team in the upgrade process. Contact us today!